Shipping Policy

At Prime Devices, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how we handle the shipping process, delivery timelines, and associated costs for orders placed on our website.

1. Shipping Coverage

We deliver across Pakistan, including major cities, towns, and rural areas. For remote areas, delivery times may vary slightly.

2. Shipping Methods

We work with trusted courier services to ensure the safe and timely delivery of your orders.

3. Shipping Charges

  • Standard Shipping: Shipping charges are calculated based on the weight and dimensions of the package and the delivery location. The shipping cost will be displayed during checkout.
  • Free Shipping: We offer free shipping on orders above PKR 5,000

4. Delivery Time

  • Standard Delivery: 3-7 business days (depending on the destination).
  • Remote Areas: 5-10 business days.

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances such as public holidays, weather conditions, or courier delays.

5. Order Processing

  • Orders are processed within 1-2 business days after confirmation.
  • Orders placed after 3:00 PM or on weekends/holidays will be processed on the next business day.

6. Order Tracking

Once your order is shipped, we will send you a confirmation email with the tracking number and a link to track your shipment.

7. Delivery Address

  • Please ensure that the delivery address provided during checkout is accurate and complete.
  • For changes to the delivery address after placing an order, contact us immediately at info.primedevices@gmail.com or +92 316 4773094. Changes may not be possible once the order is shipped.

8. Unsuccessful Delivery

If delivery is unsuccessful due to incorrect address details or inability to contact the recipient:

  • The courier may attempt re-delivery.
  • If the order is returned to us, you may be responsible for additional shipping charges for re-dispatch.

9. Damaged or Lost Shipments

We take every precaution to ensure your package arrives safely. If your order is damaged or lost during shipping:

  • Notify us immediately at info.primedevices@gmail.com or +92 316 4773094.
  • We will work with the courier service to resolve the issue and arrange for a replacement or refund.

10. International Shipping

At this time, Prime Devices does not offer international shipping. We only deliver within Pakistan.

11. Contact Us

For any questions or concerns about shipping, please contact us:

  • Phone: +92 316 4773094
  • Email: info.primedevices@gmail.com
  • Address: Sarban Chowk, Abbottabad, KPK, Pakistan