Refund and Return Policy

At Prime Devices, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

You can return a product under the following conditions:

  • The item was purchased from Prime Devices.
  • The return request is made within 7 days of receiving the product.
  • The item is unused, in its original condition, and in its original packaging, along with all accessories, manuals, and documentation.

2. Non-Returnable Items

Certain items are not eligible for returns:

  • Products damaged due to customer mishandling or negligence.
  • Items that are not in their original condition or packaging.
  • Perishable or consumable items (e.g., opened software or digital licenses).

3. Process for Returns

To initiate a return, follow these steps:

  1. Contact us at info.primedevices@gmail.com or call +92 316 4773094 with your order details and reason for return.
  2. Upon approval, you will receive instructions on how to return the product to: Prime Devices, Sarban Chowk, Abbottabad, KPK, Pakistan.
  3. Ship the item using a reliable courier service. The customer is responsible for the cost of return shipping unless the product was defective or incorrect.

4. Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. Refunds will be processed as follows:

  • Approved Returns: Refunds will be issued to your original payment method within 7-14 business days.
  • Rejected Returns: Items that do not meet our return criteria will be returned to you at your expense.

5. Exchange Policy

We accept exchanges for defective or incorrect items. To exchange a product:

  1. Contact us within 7 days of receiving the item.
  2. Follow the return process described above.
  3. Upon receiving the returned item, we will ship the replacement product, subject to availability.

6. Damaged or Defective Products

If you receive a damaged or defective product, notify us immediately at info.primedevices@gmail.com or +92 316 4773094 with photographic evidence. We will resolve the issue through:

  • Replacement of the product
  • Full refund (if replacement is unavailable)

7. Cancellation Policy

  • Orders can be canceled before shipment by contacting us at info.primedevices@gmail.com or +92 316 4773094.
  • Once the product is shipped, cancellations are not allowed.

8. Contact Us

For any questions or concerns regarding our Refund and Return Policy, please contact us:

  • Phone: +92 316 4773094
  • Email: info.primedevices@gmail.com
  • Address: Sarban Chowk, Abbottabad, KPK, Pakistan